ã°ããŒãã«çµç¹å ã§ã®ã³ã©ãã¬ãŒã·ã§ã³åµé æ§ãåé¡è§£æ±ºãæŠç¥çæé·ãä¿é²ããããã®ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã®åãæ¢æ±ããŸãã
ã€ãããŒã·ã§ã³ã®è§£ãæŸã¡ïŒã³ã©ãã¬ãŒã·ã§ã³åµé æ§ã¯ãŒã¯ã·ã§ããã®ã¬ã€ã
仿¥ã®æ¥éã«é²åããã°ããŒãã«ãªç¶æ³ã«ãããŠãã€ãããŒã·ã§ã³ã¯ãã¯ãèŽ æ²¢åã§ã¯ãªããå¿ èŠäžå¯æ¬ ãªãã®ã§ããããããæ¥çããã³å°åã®çµç¹ã¯ãç«¶äºã«æã¡åã€ããã«ã補åããµãŒãã¹ãããã»ã¹ãããã³ããžãã¹ã¢ãã«ãæ¹åããæ°ããæ¹æ³ãåžžã«æš¡çŽ¢ããŠããŸãããã®ã€ãããŒã·ã§ã³ãä¿é²ããããã®åŒ·åãªããŒã«ããã³ã©ãã¬ãŒã·ã§ã³åµé æ§ã¯ãŒã¯ã·ã§ããã§ãããã®ã¬ã€ãã§ã¯ãã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã®å æ¬çãªæŠèŠãæäŸãããã®ç®çãå©ç¹ãäž»èŠãªã³ã³ããŒãã³ããããã³ã°ããŒãã«ãªã³ã³ããã¹ãã§ã®å®è£ ãæåãããããã®ãã¹ããã©ã¯ãã£ã¹ã«ã€ããŠèª¬æããŸãã
ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ãããšã¯ïŒ
ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã¯ãåµé çãªã¢ã€ãã¢ãçã¿åºããåé¡ã解決ãã驿°çãªãœãªã¥ãŒã·ã§ã³ãéçºããããã«ã倿§ãªã°ã«ãŒãã®å人ãéããããã«èšèšããããæ§é åããããã¡ã·ãªããŒã·ã§ã³ã»ãã·ã§ã³ã§ãããããã®ã¯ãŒã¯ã·ã§ããã¯ãæ¢ææŠå¿µã«ãšããããªãæèãšã³ã©ãã¬ãŒã·ã§ã³ã«ããåé¡è§£æ±ºãä¿é²ããããã«ãããŸããŸãªãã¯ããã¯ãããŒã«ãããã³æ¹æ³è«ãçµã¿èŸŒãããšã«ãããåŸæ¥ã®ãã¬ã€ã³ã¹ããŒãã³ã°ã»ãã·ã§ã³ãè¶ ããŠããŸããå€ãã®å Žåãéšéãããã¯ã°ã©ãŠã³ããããã³å°éç¥èã®ã¬ãã«ãç°ãªã人ã ãéãŸããããå¹ åºãèŠç¹ãšæŽå¯ãè²ããã¯ãã¹ãã¡ã³ã¯ã·ã§ãã«ãªãã®ã§ãã
æ¥åžžæ¥åã«çŠç¹ãåœãŠãéåžžã®äŒè°ãšã¯ç°ãªããã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã¯ãæ°ããå¯èœæ§ãæ¢æ±ããä»®å®ã«ææŠããããŸããŸãªã¢ãããŒãã詊ãããã®å°çšã®ã¹ããŒã¹ã§ããåå è ããªã¹ã¯ãåããåç Žããªã¢ã€ãã¢ãå ±æããäºãã®è²¢ç®ã«åºã¥ããŠæ§ç¯ããããã®å®å šã§æ¯æŽçãªç°å¢ãæäŸããŸãã
ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã宿œããçç±ïŒãã®å©ç¹
ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ãããžã®æè³ã¯ãããããèŠæš¡ã®çµç¹ã«å€ãã®ã¡ãªããããããããŸãããããã®ã¡ãªããã¯ã補åããµãŒãã¹ã®æ¹åãããåŸæ¥å¡ã®ãšã³ã²ãŒãžã¡ã³ãã®åäžããã匷åãªã€ãããŒã·ã§ã³æåãŸã§ãããŸããŸãªåéã«åã³ãŸããäž»ãªå©ç¹ãããã€ãã玹ä»ããŸãã
- 驿°çãªã¢ã€ãã¢ãçã¿åºãïŒã¯ãŒã¯ã·ã§ããã¯ã段éçãªæ¹åããæ ¹æ¬çãªãã¬ãŒã¯ã¹ã«ãŒãŸã§ãå¹ åºãæ°ããã¢ã€ãã¢ãçã¿åºãããã®æ§é åãããç°å¢ãæäŸããŸããããŸããŸãªã¢ã€ãã£ãšãŒã·ã§ã³ãã¯ããã¯ã䜿çšããå®éšã®æåãè²ãããšã«ãããã¯ãŒã¯ã·ã§ããã¯çµç¹ãæªéçºã®å¯èœæ§ãçºèŠããæé·ã®ããã®æ°ããæ©äŒãç¹å®ããã®ã«åœ¹ç«ã¡ãŸãã
- è€éãªåé¡ã解決ããïŒã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã¯ã倿§ãªèŠç¹ãšåµé çæèãå¿ èŠãšããè€éãªèª²é¡ã«åãçµãã®ã«å¹æçã§ããããŸããŸãªå°éç¥èãšçµéšãæã€å人ãéããããšã«ãããã¯ãŒã¯ã·ã§ããã¯åé¡ã®ããæ·±ãçè§£ãä¿é²ããããã§ãªãå Žåã¯äžå¯èœã§ãã£ã驿°çãªãœãªã¥ãŒã·ã§ã³ãçã¿åºãããšãã§ããŸããããšãã°ãã°ããŒãã«ãµãã©ã€ãã§ãŒã³å šäœã§äºé žåççŽ æåºéãåæžããããšããŠããããŒã ã¯ãã¯ãŒã¯ã·ã§ããã䜿çšããŠãæ°ããå è£ ææãèŒžéæ¹æ³ããŸãã¯çç£ããã»ã¹ã«ã€ããŠãã¬ã€ã³ã¹ããŒãã³ã°ãè¡ãããšãã§ããŸãã
- ããŒã ã®ã³ã©ãã¬ãŒã·ã§ã³ãæ¹åããïŒã¯ãŒã¯ã·ã§ããã¯ãåå è ã亀æµããã¢ã€ãã¢ãå ±æããäºãã®è²¢ç®ã«åºã¥ããŠæ§ç¯ããããã®å ±æãã©ãããã©ãŒã ãæäŸããããšã«ãããã³ã©ãã¬ãŒã·ã§ã³ãšããŒã ã¯ãŒã¯ãä¿é²ããŸãããã®å ±åç°å¢ã¯ãããŒã ã®çµã匷åããã³ãã¥ãã±ãŒã·ã§ã³ãæ¹åããã€ãããŒã·ã§ã³ããã»ã¹ã«ãããå ±æææã®æèŠãçã¿åºãããšãã§ããŸããããšãã°ãè€æ°ã®å€§éžã«ãŸãããã°ããŒãã«ããŒã ã¯ãããŒãã£ã«ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã䜿çšããŠãåããŒã ã¡ã³ããŒã®å€æ§ãªæåçæŽå¯ã掻çšããŠãæ°ããããŒã±ãã£ã³ã°ãã£ã³ããŒã³ãå ±åã§èšèšã§ããŸãã
- åŸæ¥å¡ã®ãšã³ã²ãŒãžã¡ã³ããé«ããïŒåŸæ¥å¡ãã€ãããŒã·ã§ã³ããã»ã¹ã«é¢äžãããããšã§ãã¯ãŒã¯ã·ã§ããã¯åŸæ¥å¡ã®ãšã³ã²ãŒãžã¡ã³ããšã¢ãããŒã·ã§ã³ãé«ããããšãã§ããŸããåŸæ¥å¡ãèªåã®ã¢ã€ãã¢ãè©äŸ¡ãããçµç¹ã®æåã«çŽæ¥çãªåœ±é¿ãäžããŠãããšæãããšãä»äºãžã®ãšã³ã²ãŒãžã¡ã³ããšã³ãããã¡ã³ããé«ãŸãå¯èœæ§ãé«ããªããŸãã
- ã€ãããŒã·ã§ã³ã®æåãè²æããïŒã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã¯ãå®éšããªã¹ã¯ãã€ã¯ãç¶ç¶çãªæ¹åã奚å±ããããšã«ãããçµç¹ãã€ãããŒã·ã§ã³ã®æåãè²ãã®ã«åœ¹ç«ã¡ãŸããåŸæ¥å¡ã«åµé çãªã¢ã€ãã¢ãçã¿åºãããã«å¿ èŠãªããŒã«ãšãã¯ããã¯ãæäŸããããšã«ãããã¯ãŒã¯ã·ã§ããã¯åŸæ¥å¡ãã€ãããŒã·ã§ã³ããã»ã¹ã«ç©æ¥µçã«åå ã§ããããã«ããŸããçµç¹ã¯ã顧客äžå¿ã®æåãè²ãããã«ã顧客ãµãŒãã¹ã®æ¹åã«çŠç¹ãåœãŠã宿çãªã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã宿œããå ŽåããããŸãã
- ã€ãããŒã·ã§ã³ãå éããïŒã€ãããŒã·ã§ã³ã®ããã®å°çšã®æéãšã¹ããŒã¹ãæäŸããããšã«ãããã¯ãŒã¯ã·ã§ããã¯çµç¹ãã€ãããŒã·ã§ã³ããã»ã¹ãå éããã®ã«åœ¹ç«ã¡ãŸããã¯ãŒã¯ã·ã§ããã¯ãããŒã ãæåã®ã¢ã€ãã¢åºããããããã¿ã€ãã³ã°ãšãã¹ããŸã§ãããå¹ççãã€å¹æçã«ç§»è¡ããã®ã«åœ¹ç«ã¡ãŸãã
- æŠç¥çæŽåæ§ãæ¹åããïŒçµç¹ã®æŠç¥çç®æšã«ãªã³ã¯ãããŠããå Žåãã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã¯ãåµé çãªåãçµã¿ãçŠç¹ãçµãã圱é¿åãããããã«ããŸãã
æåããã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã®äž»èŠãªã³ã³ããŒãã³ã
æåããã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã«ã¯ãæ éãªèšç»ãšå®è¡ãå¿ èŠã§ããèæ ®ãã¹ãäž»èŠãªã³ã³ããŒãã³ãã以äžã«ç€ºããŸãã
1. æç¢ºãªç®çãšç¯å²
ã¯ãŒã¯ã·ã§ãããéå§ããåã«ãæç¢ºãªç®çãšç¯å²ãå®çŸ©ããããšãéèŠã§ãã解決ããããšããŠããç¹å®ã®åé¡ã¯äœã§ããïŒã©ã®ãããªææãéæãããã§ããïŒæç¢ºãªç®çãå®çŸ©ãããšãã¯ãŒã¯ã·ã§ããã®ã¢ã¯ãã£ããã£ã«çŠç¹ãåœãŠãåå è ãå ±éã®ç®æšã«åãã£ãŠåãçµãããã«ãªããŸããç®çã¯ãå ·äœçãæž¬å®å¯èœãéæå¯èœãé¢é£æ§ããããæéå¶éãããïŒSMARTïŒå¿ èŠããããŸããããšãã°ãã補åã©ã€ã³ã®æ°ããã¢ã€ãã¢ãçã¿åºãããšèšã代ããã«ãããå ·äœçãªç®çã¯ãä»åŸ3æé以å ã«é£åã®æç¶å¯èœãªå è£ ãœãªã¥ãŒã·ã§ã³ã®æ°ããã¢ã€ãã¢ãå°ãªããšã10åçã¿åºããã§ãã
2. 倿§ãªåå è
åå è ã®å€æ§æ§ã¯ãå¹ åºãèŠç¹ãšã¢ã€ãã¢ãçã¿åºãããã«éåžžã«éèŠã§ããããŸããŸãªéšéãããã¯ã°ã©ãŠã³ããããã³å°éç¥èã®ã¬ãã«ã®å人ãå«ããŸãã顧客ããµãã©ã€ã€ãŒãæ¥çã®å°éå®¶ãªã©ã®å€éšé¢ä¿è ãå«ããŠãæ°ããèŠç¹ãåãå ¥ããããšãæ€èšããŠãã ãããããšãã°ããŠãŒã¶ãŒã€ã³ã¿ãŒãã§ã€ã¹ã®æ¹åãæ€èšããŠãããœãããŠã§ã¢äŒç€Ÿã¯ãã¯ãŒã¯ã·ã§ããã«éçºè ããã¶ã€ããŒãã«ã¹ã¿ããŒãµããŒãæ åœè ãããã«ã¯äžéšã®ãšã³ããŠãŒã¶ãŒãå«ããå ŽåããããŸãã
3. çç·Žãããã¡ã·ãªããŒã¿ãŒ
çç·Žãããã¡ã·ãªããŒã¿ãŒã¯ãã¯ãŒã¯ã·ã§ããã®ããã»ã¹ãã¬ã€ãããåå è ã®é¢äžãç¶æããç®çã確å®ã«éæãããããã«ããããã«äžå¯æ¬ ã§ãããã¡ã·ãªããŒã¿ãŒã¯ãããŸããŸãªã¢ã€ãã£ãšãŒã·ã§ã³ãã¯ããã¯ãåé¡è§£æ±ºæ¹æ³è«ãããã³ã°ã«ãŒããã€ããã¯ã¹ã«ã€ããŠç²ŸéããŠããå¿ èŠããããŸãããŸããåå è ãèªåã®ã¢ã€ãã¢ãå¿«é©ã«å ±æã§ããå®å šã§æ¯æŽçãªç°å¢ãäœæã§ããå¿ èŠããããŸãããã¡ã·ãªããŒã¿ãŒã®åœ¹å²ã¯ãçµæãæç€ºããããšã§ã¯ãªããããã»ã¹ãã¬ã€ãããã°ã«ãŒããç¬èªã®çµè«ã«éããã®ãæ¯æŽããããšã§ããã°ããŒãã«ããŒã ã®å Žåããã¡ã·ãªããŒã¿ãŒãæåçãªãã¥ã¢ã³ã¹ãšã³ãã¥ãã±ãŒã·ã§ã³ã¹ã¿ã€ã«ãèªèããŠããããšãéèŠã§ãã
4. æç¢ºã«å®çŸ©ãããã¢ãžã§ã³ããšã¢ã¯ãã£ããã£
æç¢ºã«å®çŸ©ãããã¢ãžã§ã³ããšã¢ã¯ãã£ããã£ã¯ãã¯ãŒã¯ã·ã§ãããè»éã«ä¹ããåå è ã®é¢äžãç¶æããããã«äžå¯æ¬ ã§ããã¢ãžã§ã³ãã«ã¯ããã¬ãŒã³ããŒã·ã§ã³ããã¬ã€ã³ã¹ããŒãã³ã°ã»ãã·ã§ã³ãã°ã«ãŒããã£ã¹ã«ãã·ã§ã³ãããã³å®è·µçãªã¢ã¯ãã£ããã£ãçµã¿åãããå¿ èŠããããŸããåã¢ã¯ãã£ããã£ã«ååãªæéãå²ãåœãŠãããã¢ã¯ãã£ããã£ããæ¬¡ã®ã¢ã¯ãã£ããã£ãžã®æç¢ºãªæµããããããšã確èªããŸããã¹ã©ã€ãããã¯ã€ãããŒãããŸãã¯ããªãããã£ãŒããªã©ã®èŠèŠè£å©ã䜿çšããŠãåå è ãæ å ±ãçè§£ããã¢ã€ãã¢ãçã¿åºãã®ãæ¯æŽããããšãæ€èšããŠãã ããã補é ããã»ã¹ã®æ¹åã«çŠç¹ãåœãŠãã¯ãŒã¯ã·ã§ããã«ã¯ãããã»ã¹ãããŒå³ã®äœæãæ ¹æ¬åå åæãæœåšçãªæ¹åç¹ãç¹å®ããããã®ãã¬ã€ã³ã¹ããŒãã³ã°ã»ãã·ã§ã³ãªã©ã®ã¢ã¯ãã£ããã£ãå«ããããšãã§ããŸãã
5. é©åãªããŒã«ãšãã¯ããã¯
åµé æ§ãåºæ¿ããåé¡è§£æ±ºãä¿é²ããããã«ãã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã§äœ¿çšã§ããããŸããŸãªããŒã«ãšãã¯ããã¯ããããŸããäžè¬çãªãã¯ããã¯ã«ã¯ã次ã®ãã®ããããŸãã
- ãã¬ã€ã³ã¹ããŒãã³ã°ïŒåå è ã倿ããã«ã§ããã ãå€ãã®ã¢ã€ãã¢ãçã¿åºãå€å žçãªã¢ã€ãã£ãšãŒã·ã§ã³ãã¯ããã¯ã
- ãã¶ã€ã³æèïŒå ±æãå®éšãããã³å埩ãéèŠããã人éäžå¿ã®åé¡è§£æ±ºã¢ãããŒãã
- SCAMPERïŒæ¢åã®è£œåãŸãã¯ãµãŒãã¹ã®èŠçŽ ã眮ãæããçµåããé©å¿ããã倿Žããä»ã®çšéã«é©çšããæé€ãããŸãã¯å転ãããããšã«ãããæ°ããã¢ã€ãã¢ãåºæ¿ããããã«äœ¿çšã§ããããã³ããã®ãã§ãã¯ãªã¹ãã
- ã·ãã¯ã¹ã·ã³ãã³ã°ãããïŒåå è ãããŸããŸãªèŠç¹ïŒææ çãè«ççãåµé çãªã©ïŒããåé¡ã«ã€ããŠèããããšã奚å±ãããã¯ããã¯ã
- ãã€ã³ããããã³ã°ïŒäžå¿çãªããŒããäžå¿ã«ã¢ã€ãã¢ãæŽçããã³æ¥ç¶ããããã®èŠèŠçãªããŒã«ã
- SWOTåæïŒãããžã§ã¯ããŸãã¯ããžãã¹ãã³ãã£ãŒã«é¢äžãã匷ã¿ã匱ã¿ãæ©äŒãããã³è åšãè©äŸ¡ããããã«äœ¿çšãããæŠç¥çèšç»ããŒã«ã
- ã¯ãŒã«ãã«ãã§ïŒå ±å察話ãšç¥èå ±æãä¿é²ããããã®æ§é åãããäŒè©±ããã»ã¹ã
ããŒã«ãšãã¯ããã¯ã®éžæã¯ãã¯ãŒã¯ã·ã§ããã®ç¹å®ã®ç®çãšå¯ŸåŠããåé¡ã®æ§è³ªã«ãã£ãŠç°ãªããŸããããŒãã£ã«ã¯ãŒã¯ã·ã§ããã®å Žåã¯ãMiroãMuralããŸãã¯Google Jamboardãªã©ã®ãªã³ã©ã€ã³ã³ã©ãã¬ãŒã·ã§ã³ããŒã«ã䜿çšããŠããã¬ã€ã³ã¹ããŒãã³ã°ãšã³ã©ãã¬ãŒã·ã§ã³ãä¿é²ããããšãæ€èšããŠãã ããã
6. å®å šã§æ¯æŽçãªç°å¢
åå è ããªã¹ã¯ãåããåç Žããªã¢ã€ãã¢ãå ±æããäºãã®è²¢ç®ã«åºã¥ããŠæ§ç¯ããããšã奚å±ããã«ã¯ãå®å šã§æ¯æŽçãªç°å¢ãäœæããããšãéèŠã§ãããã¡ã·ãªããŒã¿ãŒã¯ãäºãã®æèŠãå°éããç©æ¥µçã«è³ãåŸããæ¹å€ãé¿ãããªã©ãã¯ãŒã¯ã·ã§ããã®åºæ¬ã«ãŒã«ã確ç«ããå¿ èŠããããŸãããŸããåå è ããªã©ãã¯ã¹ããŠããåµé çã«èããã®ãå©ããããã«ã楜ãããšéã³å¿ã®æèŠãçã¿åºãããšãéèŠã§ãããã¡ã·ãªããŒã¿ãŒã¯ããã¹ãŠã®ã¡ã³ããŒãç¹ã«æ§ãããªã¡ã³ããŒããã®åå ãç©æ¥µçã«å¥šå±ããå¿ èŠããããŸããå°ããªæåãç¥ããè²¢ç®ãèªããããšã§ãååãã§æ¯æŽçãªé°å²æ°ãããã«éžæã§ããŸããã°ããŒãã«ã¯ãŒã¯ã·ã§ããã§ã¯ã翻蚳ãæåçãªé æ ®ãããã³èª¿æŽãããã¿ã€ãã³ã°ã確ä¿ããŠãå æ¬çãªãšã¯ã¹ããªãšã³ã¹ãä¿èšŒããŸãã
7. å®è¡å¯èœãªææãšãã©ããŒã¢ãã
ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã®ç©¶æ¥µã®ç®æšã¯ã補åããµãŒãã¹ãããã»ã¹ããŸãã¯ããžãã¹ã¢ãã«ãæ¹åããããã«å®è£ ã§ããå®è¡å¯èœãªææãçã¿åºãããšã§ããã¯ãŒã¯ã·ã§ãããçµäºããåã«ãç¹å®ã®ã¢ã¯ã·ã§ã³ã¢ã€ãã ãç¹å®ãã責任ãå²ãåœãŠãå®è£ ã®ã¿ã€ã ã©ã€ã³ã確ç«ããããšãéèŠã§ãããã¹ãŠã®ã¢ã€ãã¢ã決å®ãããã³ã¢ã¯ã·ã§ã³ã¢ã€ãã ãæç¢ºãã€ç°¡æœãªåœ¢åŒã§ææžåããŸããã¯ãŒã¯ã·ã§ããã®åŸãåå è ã«ãã©ããŒã¢ããããŠãé²æç¶æ³ã远跡ãããµããŒããæäŸããæåãç¥ããŸããã¯ãŒã¯ã·ã§ããã®çµæãããåºç¯ãªçµç¹ãšå ±æããŠãã€ãããŒã·ã§ã³ããã»ã¹ã®äŸ¡å€ãå®èšŒããŸãã
ã°ããŒãã«ãªãŒãã£ãšã³ã¹åãã®ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã®é©å¿
ã°ããŒãã«ãªãŒãã£ãšã³ã¹ãšã®ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã®å®æœã¯ãç¬èªã®èª²é¡ãšæ©äŒããããããŸããããŸããŸãªæåãã¿ã€ã ãŸãŒã³ã§å¹æãçºæ®ããããã«ã¯ãŒã¯ã·ã§ãããé©å¿ãããããã®èæ ®äºé ãããã€ã瀺ããŸãã
1. æåçãªæåæ§ãšå æ¬æ§
ã°ããŒãã«ããŒã ãšååããå Žåã¯ãæåçãªæåæ§ãæãéèŠã§ããããŸããŸãªã³ãã¥ãã±ãŒã·ã§ã³ã¹ã¿ã€ã«ãæåçèŠç¯ãããã³äŸ¡å€èŠ³ã«æ³šæããŠãã ããã人ã ã®ããã¯ã°ã©ãŠã³ãã信念ã«ã€ããŠä»®å®ãããªãã§ãã ãããå æ¬çãªèšèã䜿çšããããŸããŸãªèŠç¹ãå°éããŸããè€æ°ã®èšèªã§è³æãæäŸããããšãæ€èšããŠãã ããããã¡ã·ãªããŒã¿ãŒãç°æåéã³ãã¥ãã±ãŒã·ã§ã³ã®ãã¬ãŒãã³ã°ãåããŠãããæœåšçãªæåçãªæåæ§ãèªèããŠããããšã確èªããŠãã ãããããšãã°ãäžéšã®æåã§ã¯ãçŽæ¥çãªæ¹å€ã¯äžé©åãšèŠãªãããå ŽåããããŸãããä»ã®æåã§ã¯ãæ£çŽãã®è¡šããšèŠãªãããå ŽåããããŸãããŸããéå±€ãšæš©åæ§é ã®ããŸããŸãªã¬ãã«ãèªèããããšãéèŠã§ãããããã¯ãåå ãšæææ±ºå®ã«åœ±é¿ãäžããå¯èœæ§ããããŸãã
2. ã¿ã€ã ãŸãŒã³ã®èæ ®äºé
ããŸããŸãªã¿ã€ã ãŸãŒã³ã®åå è ãšã¯ãŒã¯ã·ã§ãããã¹ã±ãžã¥ãŒã«ããå Žåã¯ãã§ããã ãå€ãã®äººã«é©ããæéãèŠã€ããŠãã ãããã¿ã€ã ãŸãŒã³ã³ã³ããŒã¿ãŒã䜿çšããŠãæé©ãªæéãèŠã€ããããšãæ€èšããŠãã ããããã¹ãŠã®äººã«é©ããæéãèŠã€ããããšãã§ããªãå Žåã¯ãããŸããŸãªã¿ã€ã ãŸãŒã³ã«å¯Ÿå¿ããããã«ãè€æ°ã®ã»ãã·ã§ã³ãå®è¡ããããšãæ€èšããŠãã ãããã©ã€ãã§åå ã§ããªã人ã®ããã«ã»ãã·ã§ã³ãèšé²ããŸããåå è ãèªåã®æéã§å®äºã§ããéåæã¢ã¯ãã£ããã£ãæäŸããŸãã
3. èšèªãšã³ãã¥ãã±ãŒã·ã§ã³
ã°ããŒãã«ããŒã ãšååããå Žåãèšèªã®å£ã¯å€§ããªèª²é¡ãšãªãå¯èœæ§ããããŸããæç¢ºãã€ç°¡æœãªèšèã䜿çšããå°éçšèªãã¹ã©ã³ã°ã¯é¿ããŠãã ããã翻蚳ãµãŒãã¹ãæäŸãããã翻蚳ããŒã«ã䜿çšããããšãæ€èšããŠãã ãããåå è ã«ãã£ãããšæç¢ºã«è©±ãããã«ä¿ããŸããèŸæ±åŒ·ããã³ãã¥ãã±ãŒã·ã§ã³ã®ããã®è¿œå ã®æéãèš±å¯ããŸããåå è ãæ å ±ãçè§£ããã®ãå©ããããã«ãèŠèŠè£å©ãšå³ã䜿çšããŸããåå è ã質åãããŠèª€è§£ãè§£æ¶ããæ©äŒãäœããŸããæžé¢ã«ããã³ãã¥ãã±ãŒã·ã§ã³ã®å Žåã¯ãäžè²«ããã¹ã¿ã€ã«ãšæžåŒã䜿çšããŠãæçãã確ä¿ããŸããã¹ã¿ã€ã«ã¬ã€ãã䜿çšããŠããã¹ãŠã®è³æå šäœã§äžè²«æ§ã確ä¿ããããšãæ€èšããŠãã ããã
4. ããŒãã£ã«ã³ã©ãã¬ãŒã·ã§ã³ããŒã«
ããŒãã£ã«ã³ã©ãã¬ãŒã·ã§ã³ããŒã«ã¯ãã°ããŒãã«ããŒã ãšã®ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã宿œããããã«äžå¯æ¬ ã§ãããŠãŒã¶ãŒãã¬ã³ããªãŒã§ãä¿¡é Œæ§ãé«ãããã¹ãŠã®åå è ãã¢ã¯ã»ã¹ã§ããããŒã«ãéžæããŠãã ãããåå è ãå¿ èŠãªããŒããŠã§ã¢ãšãœãããŠã§ã¢ã«ã¢ã¯ã»ã¹ã§ããããšã確èªããŠãã ãããããŒã«ã广çã«äœ¿çšããæ¹æ³ã«é¢ãããã¬ãŒãã³ã°ãæäŸããŸããåå è ã®é¢äžãç¶æããããŸããŸãªã¿ã€ãã®ã¢ã¯ãã£ããã£ãä¿é²ããããã«ãããŸããŸãªããŒã«ã䜿çšããŸããããšãã°ãã©ã€ããã£ã¹ã«ãã·ã§ã³ã«ã¯ãããªäŒè°ããŒã«ã䜿çšãããã¬ã€ã³ã¹ããŒãã³ã°ã«ã¯ããŒãã£ã«ãã¯ã€ãããŒãã䜿çšããã¢ã¯ã·ã§ã³ã¢ã€ãã ã®è¿œè·¡ã«ã¯ãããžã§ã¯ã管çããŒã«ã䜿çšããŸãããŸããããŒãã£ã«ã³ã©ãã¬ãŒã·ã§ã³ããŒã«ã䜿çšããããšã®ã»ãã¥ãªãã£ãšãã©ã€ãã·ãŒãžã®åœ±é¿ãèæ ®ããããšãéèŠã§ãã
5. ã¢ã€ãã£ãšãŒã·ã§ã³ãã¯ããã¯ã®é©å¿
äžéšã®ã¢ã€ãã£ãšãŒã·ã§ã³ãã¯ããã¯ã¯ãç¹å®ã®æåã§ä»ã®ãã¯ããã¯ããã广çãªå ŽåããããŸããæè»ã«å¯Ÿå¿ããå¿ èŠã«å¿ããŠã¢ãããŒãã調æŽããŸããããšãã°ããã¬ã€ã³ã¹ããŒãã³ã°ã¯å人䞻矩çãªæåã§ãã广çã§ãããã°ã«ãŒããã£ã¹ã«ãã·ã§ã³ã¯éå£äž»çŸ©çãªæåã§ãã广çã§ããå¯èœæ§ããããŸããèªåã®ã¢ã€ãã¢ãå ¬ã«å ±æããããšãããããå¯èœæ§ã®ãã人ããã®åå ãä¿ãããã«ãå¿åã®ã¢ã€ãã£ãšãŒã·ã§ã³ãã¯ããã¯ã䜿çšããããšãæ€èšããŠãã ãããããšãã°ãåå è ãå¿åã§ã¢ã€ãã¢ãæçš¿ã§ããããŒãã£ã«ãã¯ã€ãããŒãã䜿çšããŸãããã£ãããã¡ãŒã«ããŸãã¯ãã©ã€ããŒãã¡ãã»ãŒãžãªã©ãåå è ãè²¢ç®ã§ããããŸããŸãªæ¹æ³ãæäŸããŸãããŸãããŠãŒã¢ã¢ã«ãããæåçãªéããèªèããæ»æçãŸãã¯èª€è§£ãããå¯èœæ§ã®ãããŠãŒã¢ã¢ã®äœ¿çšã¯é¿ããããšãéèŠã§ãã
6. ä¿¡é ŒãšèŠªè¿æã®æ§ç¯
ä¿¡é ŒãšèŠªè¿æãæ§ç¯ããããšã¯ãç¹ã«ã°ããŒãã«ããŒã ãšååããå Žåãååãã§çç£çãªã¯ãŒã¯ã·ã§ããç°å¢ãäœæããããã«äžå¯æ¬ ã§ããæéããããŠåå è ãç¥ããé¢ä¿ãæ§ç¯ããŠãã ãããåå è ã«èªåã®ããã¯ã°ã©ãŠã³ããšçµéšãå ±æããããã«ä¿ããŸããåå è ãäºãã«ã€ãªããã®ãå©ããããã«ãã¢ã€ã¹ãã¬ãŒã«ãŒãšããŒã ãã«ãã£ã³ã°ã¢ã¯ãã£ããã£ã䜿çšããŸããããŒãã£ã«ã³ãŒããŒãã¬ã€ã¯ã瀟亀ã€ãã³ããªã©ãéå ¬åŒãªã³ãã¥ãã±ãŒã·ã§ã³ã®æ©äŒãäœããŸããããªãã®ã€ã³ã¿ã©ã¯ã·ã§ã³ã§æ¬ç©ã§ãããæ¬ç©ã§ããããšã圌ãã®è²¢ç®ãè©äŸ¡ãã圌ãã®èŠç¹ã«æè¬ããããšã瀺ããŠãã ãããä¿¡é Œãç¯ãã«ã¯æéãšåŽåãããããŸãããååçã§é©æ°çãªç°å¢ãäœæããããã«äžå¯æ¬ ã§ãã
æåããã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã®äŸ
çµç¹ãæé·ãä¿é²ããåé¡ã解決ããããã«ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ãããã©ã®ããã«äœ¿çšãããã®äŸãããã€ã瀺ããŸãã
- ã°ããŒãã«æ¶è²»è²¡äŒç€ŸïŒå£²äžã®æžå°ã«çŽé¢ãããã®äŒç€Ÿã¯ãæ°ãã補åã¢ã€ãã¢ãçã¿åºãããã«äžé£ã®ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã宿œããŸãããã¯ãŒã¯ã·ã§ããã«ã¯ãããŸããŸãªéšéã®åŸæ¥å¡ã ãã§ãªãã顧客ãå°å£²æ¥è ãªã©ã®å€éšé¢ä¿è ãéãŸããŸããããã¶ã€ã³æèã®ãã¯ããã¯ã䜿çšããŠãåå è ã¯æºããããŠããªã顧客ã®ããŒãºãç¹å®ããããŸããŸãªé©æ°çãªè£œåã³ã³ã»ãããéçºãã売äžãšåžå Žã·ã§ã¢ãå€§å¹ ã«å¢å ãããŸããã
- å€åœç±ãã¯ãããžãŒäŒæ¥ïŒãã®äŒç€Ÿã¯ããµã€ããŒã»ãã¥ãªãã£ã«é¢é£ããè€éãªåé¡ã解決ããããã«ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã䜿çšããŸãããã¯ãŒã¯ã·ã§ããã«ã¯ããµã€ããŒã»ãã¥ãªãã£ã®å°éå®¶ããœãããŠã§ã¢ãšã³ãžãã¢ãããã³ããžãã¹ãªãŒããŒãéãŸããæœåšçãªãœãªã¥ãŒã·ã§ã³ã«ã€ããŠãã¬ã€ã³ã¹ããŒãã³ã°ãè¡ããŸããããã¬ã€ã³ã¹ããŒãã³ã°ãæ ¹æ¬åå åæãããã³ã·ããªãªèšç»ã®çµã¿åããã䜿çšããŠãåå è ã¯ãäŒç€Ÿã®ãµã€ããŒæ»æã®ãªã¹ã¯ãå€§å¹ ã«è»œæžããå æ¬çãªãµã€ããŒã»ãã¥ãªãã£æŠç¥ãéçºããŸããã
- éå¶å©å£äœïŒãã®çµç¹ã¯ãè³é調éã®åãçµã¿ãæ¹åããããã«ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã䜿çšããŸãããã¯ãŒã¯ã·ã§ããã«ã¯ãã¹ã¿ããããã©ã³ãã£ã¢ãããã³ãããŒãéãŸããè³é調éãã£ã³ããŒã³ã®æ°ããã¢ã€ãã¢ãçã¿åºããŸããããã¬ã€ã³ã¹ããŒãã³ã°ããã€ã³ããããã³ã°ãã¹ããŒãªãŒããªã³ã°ã®çµã¿åããã䜿çšããŠãåå è ã¯ããŸããŸãªåµé çã§å¹æçãªè³éèª¿éæŠç¥ãéçºããå¯ä»ã®å€§å¹ ãªå¢å ã«ã€ãªãããŸããã
- åœéçãªããžã¹ãã£ã¯ã¹ãããã€ããŒïŒãã®äŒç€Ÿã¯ãã°ããŒãã«ãµãã©ã€ãã§ãŒã³ãæé©åããããã«ãããŸããŸãªåœã®åŸæ¥å¡ãåå ããããŒãã£ã«ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ãããéå¬ããŸããããªã³ã©ã€ã³ã³ã©ãã¬ãŒã·ã§ã³ããŒã«ãšç¿»èš³ãµãŒãã¹ã䜿çšããŠãåå è ã¯æ°ããã«ãŒãããã¯ãããžãŒãããã³ããã»ã¹ã«ã€ããŠãã¬ã€ã³ã¹ããŒãã³ã°ãè¡ããŸããããã®çµæãããå¹ççã§è²»çšå¯Ÿå¹æã®é«ããµãã©ã€ãã§ãŒã³ãå®çŸããé éæéãšäºé žåççŽ æåºéãå€§å¹ ã«åæžãããŸããã
çµè«
ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ããã¯ãã³ã©ãã¬ãŒã·ã§ã³ã«ããåµé æ§ãä¿é²ããè€éãªåé¡ã解決ããã°ããŒãã«çµç¹å ã§æŠç¥çæé·ãä¿é²ããããã®åŒ·åãªããŒã«ã§ãããã®ã¬ã€ãã§æŠèª¬ãããŠãããã¹ããã©ã¯ãã£ã¹ã«åŸãããšã§ãçµç¹ã¯å®è¡å¯èœãªææãçã¿åºããã€ãããŒã·ã§ã³ã®æåãè²ã广çã§é åçãªã¯ãŒã¯ã·ã§ãããäœæã§ããŸãã倿§æ§ãåãå ¥ããæåçãªãã¥ã¢ã³ã¹ã«é©å¿ããããŒãã£ã«ã³ã©ãã¬ãŒã·ã§ã³ããŒã«ã掻çšããããšã§ãçµç¹ã¯ã°ããŒãã«ãªäººæã®å¯èœæ§ãæå€§éã«åŒãåºããæç¶å¯èœãªç«¶äºåªäœæ§ãéæã§ããŸãã
ä»ããè¡åãèµ·ãããŸãããïŒäžèšã®ã¬ã€ãã©ã€ã³ã䜿çšããŠãæåã®ã€ãããŒã·ã§ã³ã¯ãŒã¯ã·ã§ãããèšç»ããããŒã ã®åµé æ§ãšåé¡è§£æ±ºèœåãæ¥äžæããã®ãèŠãŠãã ãããã€ãããŒã·ã§ã³ã¯ç®çå°ã§ã¯ãªããæ ã§ãããç¶ç¶çãªåŠç¿ãšæ¹åãé·æçãªæåã®éµã§ããããšãå¿ããªãã§ãã ããã